Most orders are shipped by USPS Ground Advantage.  For orders over $100 I encourage you to add ShipInsure insurance that is offered during check out. This is a very affordable way to add insurance in case your order is lost in the mail.

ShipInsure is a premium package protection provider for Graceful Rosaries. When you add ShipInsure to your order, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours.

If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here

Note:  If you do not choose to insure your package for more than $200 with ShipInsure, your order will be covered for just the first $200 by Shopify.

FAQs

Q: How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?

A: If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.

Please Note: Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date

PLEASE NOTE:    I am not responsible for parcels that are lost in International mail.   I track my packages in the USA but once the parcel leaves the US it is in the hands of another postal carrier.   If the package is lost I am not responsible for that loss.   Before I ship any parcel to another country you will be asked to sign a waiver releasing me from responsibility for failures on the part of the carrier.

Returns of items that have any flaws are accepted within 14 days of shipping. You must notify us of your intention to return the item(s) within 7 days. Before returning items, Please email me about your return, the reason and shipping method back to us. I recommend a tracking number and encourage you to insure your package.  Please note that I make every effort to photograph these rosaries true to life.  However it is the case that computer monitors display colors and tones differently so that what looks true to life on my computer, may look slightly different on your monitor.  I cannot be held responsible for this difference in image quality. Please note:  Returns are not accepted on Custom orders.  For custom rosaries that are remakes of the rosaries pictured on the website, you should note that these are natural stones.  Therefore, no two stones will be exactly alike.  I do my best to choose stones that are as close to the photograph as possible.   I would not make a rosary with stones that in my judgement are substantially different.

1 year Guarantee on Strung Rosaries5 Decade Rosaries strung on Jewelers wire are guaranteed against breakage with normal use for a period of 1 year.  After that time, I will need to charge for my labor. For the strung rosaries and necklaces (made with 49 strand Jewelers wire), normal use does not include storing them in your pocket, wearing or sleeping with them, or dropping them. If wire breakage does occur within the guidelines above please contact me to arrange repair. You must enclose your Proof of Purchase in the form of a receipt. Labor is free, but buyer is responsible for shipping.  All beads and parts must be returned to me in order to repair your piece. Within reason, please enclose any broken parts as well.

Not Covered under this Guarantee: Rosary bracelets are not covered under this guarantee because they can be subjected to such abuse in every day wear.  If you live an active life and will wear your bracelet every day, it is best to order the Heirloom Construction for the greatest strength.  If a repair should be required the Heirloom Bracelets cost $5 for repair.  The Strung Bracelets are $8 for repair.  Shipping and supplies are an additional fee.

The stretching of cable is not covered under our guarantee. It is the nature of the cable rosary that the wire can stretch over time.   It does not affect the strength of the piece, or the use of the rosary for prayer.  I take special measures to remove extra stretch before I finish the rosary, but some rosaries may still stretch.  Most people do not mind a little play in the Hail Mary beads of the well used Jewelers Wire Rosary. Please consider purchasing an Heirloom Rosary if the slight movement of beads will bother you.

All 5 Decade Heirloom Rosariesare guaranteed for life against wire breakage. The Heirloom Rosaries are made with gemstones that are connected with solid wire that is hand turned and linked from bead to bead. This solid wire does not stretch or break.  In the unlikely event that  your Heirloom rosary should come apart because of failure on the part of the wirepleasecontact meto arrange repair.  Labor is free, but buyer is responsible for shipping.  All beads and parts must be returned to me in order to repair your piece.

What is not covered by this Guarantee:Please note that dropping your rosary will void this guarantee, because it will may cause stones to become weak and crack.  A rosary with broken beads is not covered under this guarantee. If your rosary has a broken bead you may contact me for a repair.  Whenever possible I am happy to help replace your beads and fix your rosary...Buyer will be responsible for the cost of materials and labor. Please note, that I choose gemstone beads that are very hard, I have as yet never had a gemstone bead crack.

Please treat all Sacramentals with the respect and care that is appropriate.